This course teaches managers how to give and receive feedback effectively, even when the conversation feels uncomfortable. Participants will learn how to communicate clearly, protect dignity, and inspire positive change through ongoing feedback and honest dialogue. The course introduces concepts such as Crucial Conversations and Radical Candor, helping managers balance caring personally with challenging directly. Through practical frameworks like CPR (Content, Pattern, Relationship), learners will gain the confidence to navigate tough conversations, set expectations, and build a culture of trust and accountability.