The Art of Feedback: New Manager Training – Soft or Durable Skills (Section 3)
$25.00
This course helps managers develop the courage, skill, and structure needed to deliver honest feedback that promotes growth, protects dignity, and strengthens trust across their teams.
Who should take this course? Managers, supervisors, or team leads responsible for performance management and employee development
What industry does this course apply to? All industries with people leadership, team supervision, or customer-facing roles
Time to Complete this Course: 30 minutes
Key Takeaways from The Art of Feedback Course:
- Deliver feedback that is clear, respectful, and actionable
- Understand and apply the principles of Crucial Conversations and Radical Candor
- Use the CPR framework to navigate difficult discussions effectively
- Create a culture where feedback flows both ways and drives improvement
- Protect relationships while maintaining accountability and performance standards
Description
This course teaches managers how to give and receive feedback effectively, even when the conversation feels uncomfortable. Participants will learn how to communicate clearly, protect dignity, and inspire positive change through ongoing feedback and honest dialogue. The course introduces concepts such as Crucial Conversations and Radical Candor, helping managers balance caring personally with challenging directly. Through practical frameworks like CPR (Content, Pattern, Relationship), learners will gain the confidence to navigate tough conversations, set expectations, and build a culture of trust and accountability.
Topics include:
- When Feedback Is Uncomfortable to Give and Painful to Receive
- Crucial Conversations
- Radical Candor
- The Components of Great Feedback
- How to Deliver Bad News
- Using CPR (Content, Pattern, Relationship)
