New Manager Training Module: Soft or Durable Skills (Sections 1-3) (1 hour SHRM Credit)
$65.00
Develop core leadership, culture-building, and feedback skills in this three-course new manager bundle. Earns 1 SHRM credit.
Who should take this course? Managers, supervisors, or team leads responsible for performance management and employee development
What industry does this course apply to? All industries with people leadership, team supervision, or customer-facing roles
Time to Complete this Course: 75 minutes
Key Takeaways from the New Manager Training 3-course Module:
- Lead with purpose by understanding the difference between leadership and management and focusing on outcomes through people, process, and clarity.
- Build strong communication and relationships using habits that promote respect, accountability, and emotional intelligence.
- Create and protect a healthy workplace culture grounded in trust, transparency, and consistent leadership behaviors.
- Navigate conflict and real-world challenges with empathy, assertiveness, and practical frameworks like CPR, Crucial Conversations, and Radical Candor.
- Deliver effective feedback that is clear, actionable, and relationship-preserving—while fostering a team environment where feedback flows both ways.
Description
This three-part program equips new and emerging managers with the core skills needed to lead people, shape culture, and communicate with clarity. Participants learn how to transition from doing the work to guiding others, model the values that create a healthy team environment, and navigate interpersonal challenges with emotional intelligence. The training also builds confidence in giving and receiving feedback through practical frameworks that promote accountability and trust. Together, these courses provide a strong foundation for effective, people-centered leadership.
Topics include:
Leadership and Management
- Road to Management
- Being a Great Manager
- Manager Focus Areas
- Mangery Theory vs. Reality
- Supervisor Reflection Questions
Nurturing Culture
- What Do We Mean by Workplace Culture
- Understanding the Team Relationship
- Emotional Intelligence
The Art of Feedback
- When Feedback Is Uncomfortable to Give and Painful to Receive
- Crucial Conversations
- Radical Candor
- The Components of Great Feedback
- How to Deliver Bad News
- Using CPR (Content, Pattern, Relationship)
